FAQs
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at brad@austinpaddleco.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at brad@austinpaddleco.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to brad@austinpaddleco.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
About Us
At Austin Paddle Co we're more than just a paddleboard company — we're a community of adventurers, explorers, and those seeking balance in their lives.
Born from the heart of Austin’s vibrant outdoor culture, we wanted to create a space for people to embrace life’s adventures, big and small. Whether you're gliding across calm waters in search of serenity or gathering with friends for an epic day of fun, we believe every moment spent on the water should be unforgettable.
Our mission is simple: to create products that inspire you to go beyond the ordinary, to Explore the Unknown, and to find your perfect balance — on the water and in life. From peaceful paddleboard yoga sessions to spontaneous games of beer pong on the water, our boards are built to fit your journey.
We believe in flexibility, in fun, and in making every experience your own.We’re proud to offer boards that meet the needs of the adventurous soul. Whether you’re looking to find your zen, gather your crew, or embrace the great unknown, Austin Paddle Co. has you covered. Our boards are crafted for every kind of adventure, and we are here to help you experience the freedom of the water — your way.
Austin Paddle Co Events
Join Austin Paddle Co. for Paddleboard Yoga at the Austin Guitar Pool for the Strength in the City Festival! 🎸
March 22 2025! - Get ready to flow and float at one of Austin's most iconic locations!
Your ticket includes access to multiple events, classes, & more throughout the day
Let's Team Up
At Austin Paddle Co., we specialize in creating unforgettable events and love partnering with local communities. Whether it’s a corporate team-building event, a bachelorette party, a group social, or a birthday celebration, we’re here to craft an incredible experience tailored to your needs.
For bookings or collaborations, reach out to us at Brad@austinpaddleco.com or give us a call at 641-831-4053. Let’s make your event unforgettable!